Shipping & Cancellation Policy

All orders are processed within 1–3 business days after placement.
Once your order is shipped, you’ll receive an email or SMS with tracking details to monitor delivery.
Standard Delivery: 5–10 business days (depending on location).
Express Delivery: 3–5 business days (available in select locations).
Delivery timelines may vary during festivals, holidays, or due to courier delays.
Luna Lanterns is not responsible for delays caused by courier partners, weather, or unforeseen circumstances.
We currently do not offer returns, except for cases where the product is received damaged or defective.

Orders can be cancelled within 12 hours of placement if they haven’t been shipped.
Once dispatched, orders cannot be cancelled or modified.
To request cancellation, please email support@lunalantern.com with your order ID and reason for cancellation.
If payment has already been made, the refund will be processed within 3–5 business days after confirmation.
Refunds will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.
For prepaid orders cancelled before dispatch, a full refund (excluding payment gateway fees, if applicable) will be issued.

For assistance with your order, shipping, or cancellation, please contact us at:
📩 support@lunalantern.com

Country/Region